ABOUT THE DIAMOND WORKS AND THIS PRIVACY POLICY
The Diamond Works is committed to protecting your privacy and fully respects your desire to understand how your information will be handled and used. MURDOCKS will ensure that all relevant legislation is complied with when handling any of your personal information.
This Privacy Policy sets out the basis on which any personal information we collect from you, or that you provide to us, will be used and stored by us. Please read it carefully to understand our practices regarding your personal information and how we will treat it.
What type of information do we collect:
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How do we collect information:
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
Why do we collect such personal information:
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
How do we communicate with your site visitors:
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
How do we use cookies and other tracking tools:
A cookie is a small piece of information stored by your browser on your device. It may contain some personal details, the contents of your shopping basket and date and time information in an encrypted format, which can be recalled when you return to the The Diamond Works website. This assists in speeding up our identification, ordering and delivery processes.
We use cookies to identify the device you use to connect to our website. We use anonymous cookies to collect data about how you use our website, so that we can improve and optimise your website experience.
For more information about cookies: All About Cookie
How can our site visitors withdraw their consent:
If you don’t want us to process your data anymore, please contact us at [email protected] or send us mail to: 10 Christiaan Barnard Street Cape Town, Cape Town, South Africa 8001.
Privacy policy updates:
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Questions and your contact information:
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at [email protected] or send us mail to:10 Christiaan Barnard Street Cape Town, Cape Town, South Africa 8001